TransAccess^® CustomerConnect

Improve Service to your Business Customers

Large institutional customers, such as hospitals or schools or government agencies, are a tremendous source of income for many retailers. TransAccess CustomerConnect enables you to improve service to these customers while reducing customer service costs. With CustomerConnect, you can give customers access to their own post sales transaction information, helping them keep track of receipts, transactions, and sales tax information. Alerts notify business customers of unauthorized purchases by employees.

Benefits

• Improve customer service by giving business customer online access to their own purchase and tax information and alerting them to unauthorized purchases

• Reduce customer service costs by allowing customers to check their own transactions and resolve disputes

Features

Single Repository

Store current, comprehensive post-sales transaction information about product sales(e.g. who bought what, when, where, how much, and how paid) by store and by SKU in a single repository.

Customer Self-Service Tool

A Web-based customer self-service tool enables customers to review their transactions and to solve disputes.

Export to Money Management Applications

Customers can download purchase and tax information to their money management applications for further tracking and analysis.

AlertsReal-time alerts notify the customer’s management team of purchases of unauthorized items.