Intellectual Property for Digital Receipts
TransAccess® EnterpriseConnect
CUSTOMER CALL CENTER

Improve Customer Service and Efficiency

Answering customer questions today is often a tedious and time-consuming process. Because customer service representatives must go through multiple systems and screens to find information about individual transactions, it can take up to a week to answer customer questions. TransAccess EnterpriseConnect provides customer service representatives with instant access to complete transaction details while the customer is on the phone, improving customer service and satisfaction.

Benefits

  • Resolve customer questions and disputes more quickly through the ability to view transaction history in a single location

  • Improve customer service through faster access to post-sales transaction and tax information

  • Reduce costs through customer self service.

Features

Comprehensive Data Repository

Store current, comprehensive post-sales transaction information about product sales(e.g. who bought what, when, where, how much, and how paid) by store and by SKU in a single repository.

Customer Service Applications

Customer Service applications provide access the central repository.

Web based Interface

A Web-based interface provides not only customer service representatives with anytime, anywhere access to applications and data, it also enables customer self-service.

White Paper:

Improving Customer Centricity and Operational Excellence through Collaboration across the Extended Retail Enterprise

Case Study:

Grocery

Case Study:

Retail

afterBOT, Inc.
4361 Shackleford Rd.
Norcross, GA 30093

Phone: 770.564.5554
Fax: 770.564.5553

Email: [email protected]

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