TransAccess® EnterpriseConnect
CUSTOMER CALL CENTER
Improve Customer Service and EfficiencyAnswering customer questions today is often a tedious and time-consuming process. Because customer service representatives must go through multiple systems and screens to find information about individual transactions, it can take up to a week to answer customer questions. TransAccess EnterpriseConnect provides customer service representatives with instant access to complete transaction details while the customer is on the phone, improving customer service and satisfaction. Benefits
FeaturesComprehensive Data Repository Store current, comprehensive post-sales transaction information about product sales(e.g. who bought what, when, where, how much, and how paid) by store and by SKU in a single repository. Customer Service Applications Customer Service applications provide access the central repository. Web based Interface A Web-based interface provides not only customer service representatives with anytime, anywhere access to applications and data, it also enables customer self-service. |
White Paper:Improving Customer Centricity and Operational Excellence through Collaboration across the Extended Retail EnterpriseCase Study:GroceryCase Study:RetailafterBOT, Inc. Phone: 770.564.5554 Email: [email protected] |